These Terms and Conditions (“Terms”) govern the provision of booking services by Hightown Pharmacy (“Company,” “we,” “us,” or “our”) to each individual or entity (“Customer,” “you,” or “your”) that makes a booking through our online booking platform. By making a booking, you agree to be bound by these Terms.

1. Definitions

Booking: A confirmed reservation for a Service made by Customer via the Platform.
Service: Any appointment, event, session, rental, or other activity offered by the Company that can be reserved through the Platform.
Platform: The online booking system and related interfaces provided by Hightown Pharmacy.
Deposit: Any payment required in advance to secure a Booking.
Cancellation Notice Period: The minimum required advance notice to cancel a Booking without penalty; by default, 48 hours before the scheduled Service.

2. Booking and Confirmation

2.1 Make-a-Booking: Customer may request a Booking via the Platform by selecting a Service, date, and time, and submitting payment details.
2.2 Confirmation: A Booking is confirmed only once Customer receives a confirmation email or notification from the Company.
2.3 Accuracy of Information: Customer represents and warrants that all information provided (including contact and payment details) is true and complete.

3. Payments

3.1 Fees: All fees for Services are as published on the Platform at the time of Booking.
3.2 Payment Methods: We accept payment by credit/debit card and in some cases in person.
3.3 Taxes: Prices include any applicable sales, VAT, or other taxes.
3.4 Mileage: An extra cost for mileage and travelling may be included if you choose a mobile service.

4. Deposits

4.1 Requirement: Certain Services may require a non-refundable Deposit to secure the Booking. The Platform will clearly indicate when a Deposit is required.
4.2 Application: Deposits will be applied toward the total cost of the Service upon completion.

5. Cancellation and Refund Policy

5.1 Cancellation by Customer:
- To cancel without penalty, Customer must notify the Company at least 48 hours before the scheduled Service (the “Cancellation Notice Period”).
- If cancelled within the Cancellation Notice Period, any fees paid (excluding non-refundable Deposits) will be refunded within 14 days.
5.2 Late Cancellation and “No-Show”:
- Cancellations made less than 48 hours before the Service, and any failure to appear (“No-Show”), are subject to forfeiture of all amounts paid, including Deposits.
5.3 Cancellation by Company:
- We reserve the right to cancel or reschedule a Booking for reasons beyond our control (including force majeure, illness, or technical issues). In such cases, you may elect to:
  1. Reschedule at no additional charge; or
  2. Receive a full refund of all amounts paid.

6. Changes to Bookings

6.1 Customer-Requested Changes:
- Requests to reschedule or modify a Booking are subject to availability and must be made at least 48 hours before the scheduled Service.
- If accepted, no extra fee applies provided the request is within the Cancellation Notice Period.
6.2 Company-Requested Changes:
- If we need to change the date/time of a confirmed Booking, we will notify you promptly and offer an alternative or a full refund.

7. Customer Obligations

Arrive on time and prepared for the Service.
Comply with any health, safety, or other instructions provided.
Provide any necessary waivers or documentation prior to Service.

8. Limitation of Liability

8.1 Disclaimer: To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, regarding the quality, fitness, or merchantability of the Service.
8.2 Exclusion of Damages: The Company’s total liability arising from or related to these Terms or any Booking shall not exceed the total amount paid by Customer for the relevant Booking. In no event shall the Company be liable for any indirect, special, or consequential damages.

9. Force Majeure

Neither party shall be liable for failure to perform its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, or governmental orders.

10. Data Privacy

Customer personal data will be collected, processed, and stored in accordance with our Privacy Policy, which is incorporated herein by reference. By making a Booking, you consent to our collection and use of your information as described therein.

11. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of the Company or its licensors and is protected by intellectual property laws. Customer may not reproduce or use such content without our express written permission.

12. Governing Law and Dispute Resolution

These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of England and Wales. Any dispute not resolved amicably shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

13. Amendments

We may update these Terms from time to time. Revised Terms will take effect upon posting to the Platform. Continued use of the booking services after such posting constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is held unlawful or unenforceable, that provision will be enforced to the fullest extent permitted, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with any Booking confirmation and our Privacy Policy, constitute the entire agreement between Customer and the Company regarding bookings through the Platform and supersede all prior understandings.